Should I Send Pictures To The Loss Mitigator
It was not that long ago when we mailed short sale packages to the lender and included pictures of the property. The times have changed.
These days lenders receive their BPO's and Appraisals online. Most lenders have a website for the person completing the BPO or Appraisal to submit everything online in one convenient location for the lender. In today's world the loss lenders want to receive everything electronically and anything you send to them will be scanned and the originals are normally discarded.
True Story: I was recently working with a lender and sent them an original signed warranty deed that needed their signature. I was shocked when the lenders representative told me she only had a copy because everything they receive is scanned with the originals destroyed.
These days the lenders rarely want anything via snail mail. The best bet is to fax anything that is needed or in special cases send something via certified mail.
Still, there are times when a picture is worth a thousand words. In such situations let the loss mitigator know you would like them to see some pictures of the property and ask for the best way to send the pictures. Sometimes loss mitigators have an email address you can use and other times email addresses are internal to the company where they literally can not send or receive standard email messages from outside the company.